Blameless Culture

DevOps

A set of practices combining software development and IT operations to shorten the development lifecycle and deliver continuous value.

CI/CD Pipeline

An automated workflow that builds, tests, and deploys software changes from development to production.

Build Automation

The process of automating the compilation, testing, and packaging of software applications.

Artifact Repository

A centralised storage system for managing binary artifacts produced during the software build process.

ChatOps

A collaboration model connecting tools, processes, and automation with team chat platforms for operations management.

Post-Mortem Analysis

A structured review conducted after an incident to identify root causes and prevent recurrence.

Mean Time to Recovery

The average time it takes to restore a system to normal operation after a failure or incident.

Mean Time Between Failures

The average time between system failures, measuring reliability and availability.

Service Level Objective

A target value for a service level indicator that defines acceptable service performance.

Service Level Indicator

A quantitative measure of some aspect of the level of service being provided.

Playbook

A comprehensive guide containing strategies, procedures, and best practices for managing specific operational scenarios.

Rolling Update

A deployment strategy that gradually replaces instances of the previous version with the new version.

Maintaining two identical production environments to enable instant switching between versions.

A method of tracking requests as they flow through distributed systems to diagnose latency and failure points.

The ability of a system to automatically scale resources up or down based on current demand.

The continuous observation of system performance, availability, and health using automated tools and dashboards.

A package manager for Kubernetes that simplifies the deployment and management of applications using charts.

The processes and tools for detecting, responding to, resolving, and learning from service disruptions.

A system design approach that ensures a certain degree of operational continuity during a given measurement period.

An automated test that verifies a service or system component is functioning correctly.