Business Process Management

Workflow Automation

Technology that automates the sequence of tasks, approvals, and handoffs within business processes.

Robotic Process Automation

Software robots that automate repetitive, rule-based digital tasks by mimicking human interactions with software interfaces.

Intelligent Automation

The combination of RPA with AI capabilities like machine learning and NLP to automate complex cognitive tasks.

Hyperautomation

An approach combining multiple automation technologies (RPA, AI, ML, process mining) to automate as many processes as possible.

Process Mining

Analysing event logs from information systems to discover, monitor, and improve real business processes.

Low-Code Platform

Development platforms that require minimal hand-coding, using visual interfaces and pre-built components to build applications.

No-Code Platform

Development platforms that enable non-technical users to build applications entirely through visual interfaces without writing code.

Citizen Developer

A non-IT employee who creates business applications using low-code or no-code platforms sanctioned by IT departments.

Intelligent Process Automation

The combination of robotic process automation with artificial intelligence capabilities such as natural language processing and machine learning to automate complex business processes.

Middleware architecture that enables communication between different enterprise applications through a central messaging backbone.

Integrated management software that connects core business processes including finance, HR, manufacturing, supply chain, and procurement.

An architecture that provides a unified, intelligent layer for integrating data management across cloud and on-premises environments.

The practice of connecting different enterprise systems, applications, and data sources to work together seamlessly.

Extract, Transform, Load — the process of extracting data from sources, transforming it to fit needs, and loading it into a target system.

A financial estimate of all direct and indirect costs associated with a product or system over its entire lifecycle.

The strategic integration of sales, marketing, and customer success operations through shared processes, technology, and data to drive predictable revenue growth.

The process of combining data from different sources to provide users with a unified, consistent view.