Overview
An organisation design principle where business capabilities are assembled from modular, interchangeable components.
More in Digital Transformation
OKR
StrategyObjectives and Key Results — a goal-setting framework that defines objectives and tracks measurable outcomes.
API Economy
StrategyThe commercial exchange of business capabilities through application programming interfaces.
Digital Product Management
StrategyThe discipline of guiding digital products through their lifecycle from ideation to retirement, balancing user needs, business objectives, and technical constraints.
Digital Twin Organisation
StrategyA dynamic virtual model of an entire organisation used to simulate, predict, and optimise business performance.
Experience Level Agreement
StrategyA service management metric that measures the quality of user experience rather than just technical uptime, encompassing performance, usability, and satisfaction outcomes.
Citizen Development
Process TransformationA practice that empowers non-technical business users to create applications and automations using low-code and no-code platforms with appropriate governance guardrails.
AI-Augmented Workforce
StrategyAn organisational model where human workers are empowered by AI tools that handle routine tasks, surface insights, and enhance decision-making, amplifying human capabilities.
Digital Maturity
StrategyAn assessment of an organisation's ability to adapt and respond to digital trends and competitive threats.