Incident Management — Technology Wiki

Overview

The processes and tools for detecting, responding to, resolving, and learning from service disruptions.

A discipline applying software engineering principles to infrastructure and operations to create scalable, reliable systems.

The discipline of experimenting on distributed systems to build confidence in their ability to withstand turbulent conditions.

A documented set of procedures for handling routine operations and troubleshooting common issues.

The process of determining the production capacity needed to meet changing demands for an organisation's products.

A system design approach that ensures a certain degree of operational continuity during a given measurement period.

The practice of securely storing, accessing, and managing sensitive credentials, API keys, and certificates.

The ability of a system to automatically scale resources up or down based on current demand.

The maximum amount of time a service can be unavailable within a given period based on its SLO.

An open-source automation tool for configuration management, application deployment, and task automation.

The continuous observation of system performance, availability, and health using automated tools and dashboards.

A comprehensive guide containing strategies, procedures, and best practices for managing specific operational scenarios.

A structured review conducted after an incident to identify root causes and prevent recurrence.

Maintaining two identical production environments to enable instant switching between versions.