Intelligent Automation

Business Process Management

The discipline of modelling, automating, executing, and optimising organisational business processes.

Workflow Automation

Technology that automates the sequence of tasks, approvals, and handoffs within business processes.

Robotic Process Automation

Software robots that automate repetitive, rule-based digital tasks by mimicking human interactions with software interfaces.

Hyperautomation

An approach combining multiple automation technologies (RPA, AI, ML, process mining) to automate as many processes as possible.

Process Mining

Analysing event logs from information systems to discover, monitor, and improve real business processes.

Low-Code Platform

Development platforms that require minimal hand-coding, using visual interfaces and pre-built components to build applications.

No-Code Platform

Development platforms that enable non-technical users to build applications entirely through visual interfaces without writing code.

Citizen Developer

A non-IT employee who creates business applications using low-code or no-code platforms sanctioned by IT departments.

Intelligent Process Automation

The combination of robotic process automation with artificial intelligence capabilities such as natural language processing and machine learning to automate complex business processes.

A leading enterprise software company providing ERP, supply chain, HR, and business intelligence solutions for large organisations.

The process of combining data from different sources to provide users with a unified, consistent view.

The practice of connecting different enterprise systems, applications, and data sources to work together seamlessly.

Technology that observes and analyses how employees interact with desktop applications to identify automation opportunities.

Oracle's cloud-based enterprise resource planning suite covering financials, procurement, project management, and risk.

An architectural pattern where services are provided to components via a network communication protocol.

A structured approach to transitioning individuals, teams, and organisations from a current state to a desired future state.

A centralised repository of integrated data from multiple sources, designed for query and analysis.

Machine Learning

A subset of AI that enables systems to automatically learn and improve from experience without being explicitly programmed.