Intelligent Process Automation

Business Process Management

The discipline of modelling, automating, executing, and optimising organisational business processes.

Workflow Automation

Technology that automates the sequence of tasks, approvals, and handoffs within business processes.

Robotic Process Automation

Software robots that automate repetitive, rule-based digital tasks by mimicking human interactions with software interfaces.

Intelligent Automation

The combination of RPA with AI capabilities like machine learning and NLP to automate complex cognitive tasks.

Hyperautomation

An approach combining multiple automation technologies (RPA, AI, ML, process mining) to automate as many processes as possible.

Process Mining

Analysing event logs from information systems to discover, monitor, and improve real business processes.

Low-Code Platform

Development platforms that require minimal hand-coding, using visual interfaces and pre-built components to build applications.

No-Code Platform

Development platforms that enable non-technical users to build applications entirely through visual interfaces without writing code.

Citizen Developer

A non-IT employee who creates business applications using low-code or no-code platforms sanctioned by IT departments.

A centralised repository of integrated data from multiple sources, designed for query and analysis.

An architecture that provides a unified, intelligent layer for integrating data management across cloud and on-premises environments.

Technology for managing a company's interactions, relationships, and data with current and potential customers.

Technology that observes and analyses how employees interact with desktop applications to identify automation opportunities.

An architectural pattern where services are provided to components via a network communication protocol.

A virtual replica of a physical system, process, or product that simulates its real-world counterpart for analysis and optimisation.

The practice of connecting different enterprise systems, applications, and data sources to work together seamlessly.

Microsoft's suite of enterprise resource planning and customer relationship management cloud applications.

Artificial Intelligence

The simulation of human intelligence processes by computer systems, including learning, reasoning, and self-correction.

Machine Learning

A subset of AI that enables systems to automatically learn and improve from experience without being explicitly programmed.

Natural Language Processing

The field of AI focused on enabling computers to understand, interpret, and generate human language.