Low-Code Platform

Business Process Management

The discipline of modelling, automating, executing, and optimising organisational business processes.

Workflow Automation

Technology that automates the sequence of tasks, approvals, and handoffs within business processes.

Robotic Process Automation

Software robots that automate repetitive, rule-based digital tasks by mimicking human interactions with software interfaces.

Intelligent Automation

The combination of RPA with AI capabilities like machine learning and NLP to automate complex cognitive tasks.

Hyperautomation

An approach combining multiple automation technologies (RPA, AI, ML, process mining) to automate as many processes as possible.

Process Mining

Analysing event logs from information systems to discover, monitor, and improve real business processes.

No-Code Platform

Development platforms that enable non-technical users to build applications entirely through visual interfaces without writing code.

Citizen Developer

A non-IT employee who creates business applications using low-code or no-code platforms sanctioned by IT departments.

Intelligent Process Automation

The combination of robotic process automation with artificial intelligence capabilities such as natural language processing and machine learning to automate complex business processes.

A performance measure used to evaluate the profitability of an investment relative to its cost.

Microsoft's suite of enterprise resource planning and customer relationship management cloud applications.

Software and strategies for recruiting, managing, developing, and optimising an organisation's workforce.

The practice of connecting different enterprise systems, applications, and data sources to work together seamlessly.

A centralised repository for storing vast amounts of raw data in its native format until needed for analysis.

The processes, governance, policies, and technologies for ensuring the uniformity, accuracy, and accountability of master data.

The policies, tools, and procedures for recovering technology infrastructure and systems after a natural or human-induced disaster.

Integrated management software that connects core business processes including finance, HR, manufacturing, supply chain, and procurement.