Overview
An economic model where value is created through facilitating exchanges between producers and consumers via digital platforms.
More in Digital Transformation
Digital Product Management
StrategyThe discipline of guiding digital products through their lifecycle from ideation to retirement, balancing user needs, business objectives, and technical constraints.
Digital Transformation
StrategyThe fundamental integration of digital technology into all areas of a business, changing how it operates and delivers value.
Digital Product
StrategyA product that exists in digital form, delivered and consumed electronically, often as software or digital content.
Product-Led Growth
StrategyA business strategy where the product itself drives customer acquisition, expansion, and retention.
Experience Level Agreement
StrategyA service management metric that measures the quality of user experience rather than just technical uptime, encompassing performance, usability, and satisfaction outcomes.
Digital Strategy
StrategyA plan that uses digital initiatives to create new competitive advantages and support business transformation goals.
Omnichannel
Customer ExperienceA multichannel approach providing seamless customer experiences across all touchpoints and communication channels.
Personalisation
Customer ExperienceTailoring products, services, and experiences to individual users based on their preferences and behaviour data.