Overview
The costs a consumer incurs when switching from one product, service, or supplier to another.
More in Business & Strategy
Intelligent Automation ROI
AI StrategyThe measurement framework for evaluating the financial returns of AI and automation investments, considering cost savings, productivity gains, error reduction, and revenue impact.
Corporate Innovation Lab
Innovation & VenturesA dedicated unit within a corporation focused on exploring and developing new technologies and business models.
Operating Model Design
Operations & ModelsThe structured approach to defining how an organisation configures its people, processes, technology, and governance to execute strategy and deliver value to customers.
Land and Expand
Growth & RevenueA sales strategy where a vendor establishes an initial foothold with a small deployment and systematically grows the account through demonstrated value and expanded use cases.
Value Chain
Growth & RevenueThe full range of activities a company performs to bring a product from conception to delivery and beyond.
Tech Stack Modernisation
AI StrategyThe strategic upgrading of an organisation's technology infrastructure from legacy systems to modern architectures, enabling agility, scalability, and integration with AI capabilities.
Disruptive Innovation
Corporate StrategyInnovation that creates a new market and value network, eventually disrupting existing markets and displacing established firms.
Market Segmentation
Growth & RevenueDividing a market into distinct groups of consumers with similar needs, characteristics, or behaviours.