Overview
A situation where a customer is dependent on a vendor for products and services and cannot easily switch.
More in Business & Strategy
Total Addressable Market
Growth & RevenueThe total revenue opportunity available for a product or service if 100% market share were achieved.
Network Effect
Growth & RevenueThe phenomenon where a product or service becomes more valuable as more people use it.
Lighthouse Project
Innovation & VenturesA high-visibility pilot initiative designed to demonstrate the value of a new technology or approach, building organisational confidence and momentum for broader adoption.
Net Revenue Retention
Growth & RevenueA metric measuring the percentage of recurring revenue retained from existing customers over a period, including expansion revenue and accounting for churn and contraction.
Switching Cost
Corporate StrategyThe costs a consumer incurs when switching from one product, service, or supplier to another.
Revenue Model
Growth & RevenueThe strategy a company uses to generate income from its products or services.
Land and Expand
Growth & RevenueA sales strategy where a vendor establishes an initial foothold with a small deployment and systematically grows the account through demonstrated value and expanded use cases.
ESG
Operations & ModelsEnvironmental, Social, and Governance — a set of standards for measuring a company's ethical impact and sustainability.