Robotic Process Automation

Business Process Management

The discipline of modelling, automating, executing, and optimising organisational business processes.

Workflow Automation

Technology that automates the sequence of tasks, approvals, and handoffs within business processes.

Intelligent Automation

The combination of RPA with AI capabilities like machine learning and NLP to automate complex cognitive tasks.

Hyperautomation

An approach combining multiple automation technologies (RPA, AI, ML, process mining) to automate as many processes as possible.

Process Mining

Analysing event logs from information systems to discover, monitor, and improve real business processes.

Low-Code Platform

Development platforms that require minimal hand-coding, using visual interfaces and pre-built components to build applications.

No-Code Platform

Development platforms that enable non-technical users to build applications entirely through visual interfaces without writing code.

Citizen Developer

A non-IT employee who creates business applications using low-code or no-code platforms sanctioned by IT departments.

Intelligent Process Automation

The combination of robotic process automation with artificial intelligence capabilities such as natural language processing and machine learning to automate complex business processes.

Software that manages the complete order lifecycle from capture through fulfilment and returns across all sales channels, optimising inventory allocation and customer satisfaction.

Integrated management software that connects core business processes including finance, HR, manufacturing, supply chain, and procurement.

An e-commerce architecture that decouples the front-end presentation layer from back-end commerce logic through APIs, enabling flexible omnichannel customer experiences.

Software and strategies for recruiting, managing, developing, and optimising an organisation's workforce.

A centralised repository for storing vast amounts of raw data in its native format until needed for analysis.

An architecture that provides a unified, intelligent layer for integrating data management across cloud and on-premises environments.

An integrated software platform that provides organisations with tools for building, deploying, and managing AI applications at enterprise scale with governance, security, and compliance controls.

Outdated computing software or hardware that remains in use despite the availability of more modern alternatives.